Refund policy

After receiving the order, the Purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

In order to exercise the right of withdrawal, the Buyer must submit a withdrawal form by sending it to the e-mail address: info@evolu.lt and send the Product and the withdrawal form to the Online Store within 14 days of receiving the Goods.

If the Goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the Goods, or if there are any signs of use or wear and tear, the Online store has the right to lower the amount returned in accordance with the decrease in the value of the Goods.

The Purchaser shall bear the cost of returning the Goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective Goods).

The Purchaser must return the Goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the Goods to the carrier within the aforementioned period.

Upon receiving the returned Goods, the Online store shall return to the Purchaser, no later than after 14 days, all of the payments received from the Purchaser based on the contract.

The Online store has the right to refuse to make a refund until the Goods being returned are received or until the Purchaser has provided proof of returning the Goods, whichever occurs first.

If the Purchaser has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the Online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The Online store has the right to withdraw from the sale and demand that the Goods be returned by the purchaser if the marked price of the Goods in the Online store is significantly lower than the market price of the Goods due to an error.